Santander UK Plc
Financial Ombudsman decision DRN5755538 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Fri Jul 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Complaint handling
In the Ombudsman’s words
Mrs S says Santander UK Plc should refund 12 cash withdrawals that were taken from her savings account without her knowledge or permission.Unauthorised transaction
Santander took some time to look into Mrs S’s complaint and send her a replacement card for the account.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5755538.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.