NRAM Limited

Financial Ombudsman decision DRN5752105 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Mar 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

This led to NRAM increasing the interest rate it charged them on an unsecured loan that was linked to the mortgage.Interest and rates

This complaint is about a mortgage that, until recently, Mr and Mrs D held with NRAM plc.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5752105.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.