Barclays Bank Plc
Financial Ombudsman decision DRN5751139 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Thu Jul 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
Mr A complains that Barclays Bank PLC did not tell him his credit file would be affected when he agreed to reduced payments on his loan.Credit file reporting
I accept Barclays took too long to respond to Mr A’s complaint.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5751139.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.