NewDay Ltd

Financial Ombudsman decision DRN5745464 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Sep 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Payment delayed or failed

In the Ombudsman’s words

Mr J complains that NewDay Ltd withdrew his Aqua credit card without any specific reasonAccount closed or refused

didn’t refund money he had overpaid into the accountPayment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5745464.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.