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Northern Rock (Asset Management) plc

Financial Ombudsman decision DRN5739939 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Mr J complains that his mortgage lender, Northern Rock (Asset Management) plc (NRAM), has been unsympathetic to his financial difficulties.Treatment in financial difficulty

My final decision is that I uphold this complaint in part, in relation to poor customer service by the bank in dealing with matters in April 2012.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5739939.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.