HSBC Bank plc

Financial Ombudsman decision DRN5739358 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Fri Jan 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Support for vulnerable customers

In the Ombudsman’s words

HSBC put a block on the joint account Mrs P held with her husband in January 2016 after learning they’d split up.Funds blocked or frozen

Mrs P is unhappy with the way HSBC Bank Plc have treated her while she was in a vulnerable position and having money troubles.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5739358.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.