Bank of Ireland (UK) Plc

Financial Ombudsman decision DRN5734744 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Thu Mar 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Mrs E complains about the way Bank of Ireland (UK) Plc dealt with her request to change her mortgage from a standard variable rate basis to a fixed rate basis.Mortgage administration

I do find that from time to time BOI delayed responding to Mrs E’s enquiries for longer than I find reasonable in the circumstances of this complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5734744.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.