Santander UK Plc
Financial Ombudsman decision DRN5733769 Not upheld
Not upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Sun Dec 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
declined his application to open a basic bank accountAccount closed or refused
Santander was entitled to decline Mr N’s application because there were fairly recent County Court judgments against him. She thought that Santander should, therefore, remove the CIFAS marker and pay Mr N £250 in recognition of the inconvenience to which Mr N had been put and the distress it had caused.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5733769.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.