Bank of Scotland Plc

Financial Ombudsman decision DRN5733444 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue May 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mrs W complains about the lack of action taken by Lloyds Bank PLC when she reported that she had been the victim of a scam.APP scam refund refused

It had closed the complaint she made on 4 September 2015 in error.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5733444.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.