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Shop Direct Finance Company Limited
Financial Ombudsman decision DRN5726173 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Fri Oct 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Credit file reporting
In the Ombudsman’s words
had charged her for money she didn’t oweCharges and fees
her credit file was updated to record her debt with the business as default level 6Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5726173.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.