Santander UK Plc
Financial Ombudsman decision DRN5723003 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sat Sep 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Support for vulnerable customers
In the Ombudsman’s words
Ms M complains that Santander UK Plc has applied unfair charges to her account.Charges and fees
I can check if the charges were properly applied, and whether the bank supported her when she was in financial hardshipSupport for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5723003.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.