National Westminster Bank Plc

Financial Ombudsman decision DRN5721653 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Mortgage administration

In the Ombudsman’s words

Mrs E complains that National Westminster Bank Plc (NatWest) has provided confusing and misleading information about a consolidation loanProduct mis-sold

I agree that NatWest has provided confusing and misleading information. It has said that all of Mrs E’s debts were put onto a single account in 2010Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5721653.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.