National Westminster Bank Plc

Financial Ombudsman decision DRN5720944 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jun 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

It has also already paid £1,600 to S in recognition of the lengthy delays in reaching a decision about the overdraft facility and for losing the application paperwork.Charges and fees

NatWest accepted it did not provide a good serviceService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5720944.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.