Firms › National Westminster Bank Plc ›

National Westminster Bank Plc

Financial Ombudsman decision DRN5720654 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Mr B complains that National Westminster Bank Plc is pursuing him for repayment of the debt on a joint account he held with his ex-partner despite him having signed a mandate to remove him from the account.Account closed or refused

NatWest did not contact him to tell him that he had not been removed from the account or take any other action to prevent his liability for the account increasing.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5720654.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.