Yorkshire Building Society

Financial Ombudsman decision DRN5720277 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Mortgage administration

In the Ombudsman’s words

failed to inform them that making payment arrangements with PayPlan would affect their credit ratingsCredit file reporting

complain that Yorkshire did not honour its promise to provide them with a new mortgageMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5720277.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.