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Tesco Personal Finance Limited

Financial Ombudsman decision DRN5711700 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

Mr H complains about the service he received from Tesco Personal Finance Plc (Tesco) following the closure of his credit card account.Account closed or refused

There has been an accepted failure in the level of service provided to Mr H.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5711700.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.