Firms › HSBC UK Bank Plc ›

HSBC UK Bank Plc

Financial Ombudsman decision DRN5707952 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Support for vulnerable customers

In the Ombudsman’s words

Mrs A is the administrator of the estate of the late Mrs L. She has complained that HSBC UK Bank Plc won’t refund unauthorised transactions on the late Mrs L’s account.Unauthorised transaction

Mrs A feels strongly that HSBC should have done more to protect her mother, who was a vulnerable consumer.Support for vulnerable customers

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5707952.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.