Barclays Bank Plc
Financial Ombudsman decision DRN5707503 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Mar 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Support for vulnerable customers
In the Ombudsman’s words
Mr O complains about interest that Barclays Bank PLC (trading as Barclaycard) applied to his accounts when he was in financial difficulty.Interest and rates
We expect banks to treat customers positively and sympathetically if they are experiencing financial difficulties.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5707503.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.