NRAM Limited

Financial Ombudsman decision DRN5706366 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Thu Oct 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Mr H and Miss M complain about the way NRAM Limited has treated them in respect of their mortgage. They are in arrears on the mortgage, and say NRAM has treated them very unfairly, particularly in its decision to take them off its assisted voluntary sale (AVS) scheme.Treatment in financial difficulty

NRAM has added a number of fees to the mortgage over the years. Our investigator thought it had done so unfairly on a number of occasions.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5706366.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.