Santander UK Plc
Financial Ombudsman decision DRN5704342 Upheld
Upheldoutcome, as published by the Ombudsman
£2,000redress stated in the decision
Mon Jul 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Mortgage administration
In the Ombudsman’s words
Mr A, as executor of Mrs A’s estate, complains that Santander UK Plc mis-sold her loans.Product mis-sold
The late Mrs A (who sadly died in June 2014) took out an interest-only mortgage and secured advances with SantanderMortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5704342.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.