Barclays Bank Plc
Financial Ombudsman decision DRN5697774 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Sat Jun 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Identity checks and access, Complaint handling
In the Ombudsman’s words
Barclays Bank PLC has asked Mrs S to verify her address on their joint mortgage without any proper explanation why.Identity checks and access
Barclays had offered £50 in compensation for not dealing with the complaint properly.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5697774.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.