Nationwide Building Society

Financial Ombudsman decision DRN5697018 Not upheld

Not upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Sun Dec 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Service failure

In the Ombudsman’s words

failed to take steps to recover payments that he says he hadn’t authorisedCard dispute or chargeback

Nationwide’s payment of £75 in recognition of its service failings is a fair resolution to Mr M’s complaintService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5697018.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.