TSB Bank plc

Financial Ombudsman decision DRN5694995 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Sat Nov 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Product mis-sold

In the Ombudsman’s words

declined his chargeback claim for a refund of a depositCard dispute or chargeback

the deposit was misrepresented which induced Mr J into making a bookingProduct mis-sold

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5694995.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.