National Westminster Bank Plc

Financial Ombudsman decision DRN5687976 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Card dispute or chargeback

In the Ombudsman’s words

The bank has refunded the money and interest.APP scam refund refused

Mr B complains that National Westminster Bank Plc allowed fraudulent activity to take place on his business account and delayed in sending him a new debit cardCard dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5687976.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.