Barclays Bank Plc
Financial Ombudsman decision DRN5683580 Not upheld
Not upheldoutcome, as published by the Ombudsman
£400redress stated in the decision
Fri Jan 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
their loan account wasn’t closed with the credit reference agencies (CRA) so it stayed on their credit file longer than it should have.Credit file reporting
when Mr and Mrs B brought this to the attention of Barclay's, the bank wrote to them to say it was investigating their complaint. They didn’t hear from Barclays againComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5683580.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.