Santander UK Plc
Financial Ombudsman decision DRN5677805 Not upheld
Not upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Wed Dec 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Payment delayed or failed
In the Ombudsman’s words
Mr and Mrs F weren’t happy with this and complained to Santander. They said they hadn’t authorised the transfers in question, as they’d been carried out in error by the bankUnauthorised transaction
Santander said this couldn’t be done immediately and refunded the money to Mr and Mrs F within 10 days of the mistake taking place.Payment delayed or failed
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5677805.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.