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MARKS AND SPENCER FINANCIAL SERVICES PLC

Financial Ombudsman decision DRN5675987 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Mr B complains that the Marks & Spencer Financial Services plc (M&S) provided him with a poor service when he asked them to find out the identity of a business relating to a transaction appearing on his monthly statement.Card dispute or chargeback

M&S did accept that they did not handle Mr B’s complaint in good time and so awarded him £25 in compensation which they paid into his account.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5675987.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.