Santander UK Plc
Financial Ombudsman decision DRN5674590 Not upheld
Not upheldoutcome, as published by the Ombudsman
£130redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Complaint handling
In the Ombudsman’s words
Mr G complains that Santander UK Plc is holding him responsible for a large number of transactions he says he didn’t makeUnauthorised transaction
He also complains about the customer service he received when he told the bank about certain transactions he says he didn’t make.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5674590.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.