Bank of Scotland Plc

Financial Ombudsman decision DRN5673640 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Mrs B complains about the problems she experienced with Bank of Scotland plc (trading as Halifax) when she was in financial difficulty.Treatment in financial difficulty

I do agree however that Mrs B should be compensated for the poor customer service she received, particularly after Bank of Scotland was aware of the distress this matter was causing her.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5673640.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.