FirstRand Bank Limited

Financial Ombudsman decision DRN5671026 Upheld

Upheldoutcome, as published by the Ombudsman

£350redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

To reduce the outstanding balance on Mrs T’s account from £350.30 to the original fine of £60Charges and fees

Not to register any adverse information on Mrs T’s credit file about this issueCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5671026.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.