Nationwide Building Society

Financial Ombudsman decision DRN5667080 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sun Dec 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

Nationwide has accepted that it failed to take the payment on 1 August as it repeatedly said it would during the call and it has paid Mr L and Mrs B £100 in acknowledgement of this.Charges and fees

Mr L and Mrs B complain that Nationwide Building Society has incorrectly reported adverse information on their credit files.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5667080.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.