Halifax Limited

Financial Ombudsman decision DRN5647271 Not upheld

Not upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Mon Jan 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Halifax had set up her mortgage with the wrong repayment periodMortgage administration

Initially, Halifax did not deal with the complaint, and Ms B had to press the matter several times before Halifax accepted it had made a mistakeComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5647271.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.