Capital One (Europe) plc

Financial Ombudsman decision DRN5638164 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Fri Jan 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Mr H is unhappy that Capital One (Europe) Plc hasn’t closed down his credit card account.Account closed or refused

Capital One should compensate Mr H for the frustration and inconvenience their failure to deal with the account closure request has caused.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5638164.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.