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The Royal Bank of Scotland Plc

Financial Ombudsman decision DRN5637111 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Support for vulnerable customers

In the Ombudsman’s words

Remove any corresponding adverse information from Ms M’s credit file;Credit file reporting

Ms M complains about the way she’s been treated by The Royal Bank of Scotland Plc (“RBS”), which she feels has included unethical conduct, bullying, harassment, and a number of breaches of duty.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5637111.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.