Lloyds Bank PLC

Financial Ombudsman decision DRN5629498 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jul 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

the interest rate would switch to a variable rate after two yearsInterest and rates

complaint ... about the way it has dealt with their mortgageMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5629498.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.