Nationwide Building Society

Financial Ombudsman decision DRN5622684 Upheld

Upheldoutcome, as published by the Ombudsman

£1,150redress stated in the decision

Wed Oct 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Service failure

In the Ombudsman’s words

allowed his ex-partner to withdraw money from their joint account when he had been advised the account had been frozenFunds blocked or frozen

Nationwide accepts it made a mistake in June 2014 when it removed a restriction indicator that had been placed on Mr P’s joint account at his requestService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5622684.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.