Capital One (Europe) plc

Financial Ombudsman decision DRN5620457 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Dec 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

He also complains Capital One doesn’t send him annual statements.Charges and fees

Mr E complains Capital One (Europe) plc has recorded a default on his credit filesCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5620457.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.