Barclays Bank Plc
Financial Ombudsman decision DRN5618297 Not upheld
Not upheldoutcome, as published by the Ombudsman
£5,000redress stated in the decision
Fri Nov 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Mrs H complains that Barclays Bank PLC will not refund to her the money that she withdrew from her account as a result of a scam.APP scam refund refused
Barclays has paid £125 compensation to Mrs H because of its delay in responding to her complaint and because it did not open a fraud case when it had said it would.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5618297.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.