TSB Bank plc

Financial Ombudsman decision DRN5618162 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Mar 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

She said that she hadn’t received any text alerts to tell her she was overdrawn, even though she was registered for them. TSB hadn’t contacted her about the debt until February, when she was told her account was overdrawn. She cleared the fees then and left the balance of the account at zero.Charges and fees

Mrs F complains that TSB Bank plc has registered late payments and a default on her credit record.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5618162.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.