Erudio Student Loans Limited

Financial Ombudsman decision DRN5616828 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Tue Aug 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Data and privacy

In the Ombudsman’s words

Mr B complains that Erudio Student Loans Limited didn’t process his deferment application for his two student loans.Treatment in financial difficulty

And he is unhappy with what it said about sharing his data.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5616828.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.