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Clydesdale Financial Services Limited

Financial Ombudsman decision DRN5615103 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees, Credit file reporting

In the Ombudsman’s words

work with Mr H to agree an affordable and sustainable repayment arrangement for the outstanding balance on his accountTreatment in financial difficulty

remove all interest and charges added to the account after August 2011Charges and fees

update any information registered about this account with credit reference agenciesCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5615103.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.