HSBC UK Bank Plc
Financial Ombudsman decision DRN5611875 Upheld
Upheldoutcome, as published by the Ombudsman
£17,500redress stated in the decision
Wed Jul 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Credit file reporting
In the Ombudsman’s words
A, a limited company, complains that HSBC UK Bank Plc incorrectly froze its bank accountFunds blocked or frozen
Place a notice of correction on the director’s credit file explaining that the freezing order was applied and debts accrued during the course of divorce proceedings.Credit file reporting
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5611875.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.