Lloyds Bank PLC

Financial Ombudsman decision DRN5611603 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Mar 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction

In the Ombudsman’s words

I can’t fairly find that this means that Mr C’s liability for the debt automatically ceases. Even if Lloyds could again tell Mr C who the payment was to, there is no supporting evidence to show that it was not authorised.Unauthorised transaction

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5611603.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.