Basinghall Finance Plc

Financial Ombudsman decision DRN5610488 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

In September 2012 Basinghall notified Miss L that her monthly interest rate would increase from 3.63% (being the DWP – Department for Work and Pensions - variable rate) to 5.24% with effect from January 2013.Interest and rates

Basinghall Finance Plc (‘Basinghall’) refused to convert her mortgage to interest-only on a permanent basis and has provided incorrect monthly payment figures.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5610488.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.