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Co-operative Bank Financial Advisers Limited
Financial Ombudsman decision DRN5607261 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Sep 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Complaint handling
In the Ombudsman’s words
failed to use a credit he made to his son’s current account to clear the outstanding balance on his son’s loan account, as arranged.Payment delayed or failed
the bank had been wrong initially to refuse to consider Mr V’s complaintComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5607261.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.