Swift Advances Plc
Financial Ombudsman decision DRN5603751 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Apr 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
Mr C complains that Swift Advances Plc won’t pay him a refund of fees charged on his secured loan.Charges and fees
Mr C asked that an ombudsman review the case, saying that the redress offer had been made after 1 April 2014, and so was something that we could consider.Complaint handling
Rules cited
FCA DISP (Dispute Resolution), Consumer Credit Act 1974
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5603751.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.