NRAM Limited

Financial Ombudsman decision DRN5603582 Not upheld

Not upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Mon Feb 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Mortgage administration

In the Ombudsman’s words

Mrs R complains that NRAM plc shouldn’t have given her a mortgage which she would still be paying beyond her retirement age.Irresponsible lending

She also complains that it refused her a payment holiday.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5603582.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.