Barclays Bank Plc
Financial Ombudsman decision DRN5601654 Upheld
Upheldoutcome, as published by the Ombudsman
£2,407redress stated in the decision
Thu Sep 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Payment delayed or failed
In the Ombudsman’s words
transferred funds to a fraudster’s account with the bank, as a result of a scamAPP scam refund refused
the delay in Barclays returning the recovered funds caused it to lose salesPayment delayed or failed
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5601654.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.