TSB Bank plc

Financial Ombudsman decision DRN5599503 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Aug 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

TSB said it didn’t know that Mr L was in financial difficulties until recently, but it had written to Mr L each time he went overdrawn, asking him to talk to the bank if he had any problems with his finances.Treatment in financial difficulty

Mr L complains that TSB Bank plc let him take money out when he didn’t have enough in his account, which meant he was charged.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5599503.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.