National Westminster Bank Plc

Financial Ombudsman decision DRN5597939 Not upheld

Not upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Thu Jan 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

The bank has apologised, refunded a number of charges, and paid B £250 by way of compensation.Charges and fees

It accepts it could have done more to help when the signatory was incapacitated.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5597939.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.